Support and FAQ

1. Right-click the resource link (audio/video/file)
2. Select 'Save As' or 'Download.'
3. Choose a location on your computer to save the file.

Every computer and every browser combination will be a little different as they all use slightly different processes and words.

To download a file (PDF, Mp3, Mp4, etc.) from a link to your hard drive, right-click (or click and hold on a Macintosh) on the file link and select "Save Target As..." or "Save Link As..." (browsers like Internet Explorer, Firefox, and Chrome all use slightly different wording), then navigate to the location on your hard drive where you want to save the file.

Mac Users:

Important Caution: Any of the optional tools are "use at your own risk". We do not provide support on the installation or use of these tools, so please only pursue these options if you are tech-savvy (or have access to your own tech-savvy friends or family) and can assess the safety and appropriateness of each tool for your computer/browser.

Many programs offer a variety of documents, audios, and videos that you can download and save for future reference.  You can speed up the process -- rather than saving each individual file, you can use a technology tool to save all of the files on a page at once.

You'll find some resources here that have been suggested by others in the past (choose the one that's right for your browser), but as they are all free downloads, they are "use at your own risk" tools:

Firefox:

• DownTHEMall: http://www.downthemall.net/
• FlashGot: http://flashgot.net/
• Firefox Site Identity (built right into Firefox - no plugin or extension to download, but not quite as handy):
  http://www.mydigitallife.info/how-to-download-and-save-all-images-icons-embed-flash-and-media-files-on-a-web-page-in-firefox-3/

Chrome:

• Get Them All Video Downloader: https://chrome.google.com/webstore/detail/getthemall-video-download/nbkekaeindpfpcoldfckljplboolgkfm

Mac Users:

• List of best Mac downloaders: https://mac.eltima.com/list-best-download-managers-mac.html

Many of the programs offer a private members-only Facebook group where participants can interact and network.  If you opt to join the Facebook group, you will have control over your personal privacy settings through your personal Facebook profile settings.

Disclaimer: As Facebook is a 3rd party company, we cannot provide any guarantee about the privacy of your personal information.  Read Facebook's privacy terms here.  If privacy is a concern, please be aware that Facebook terms include the following statements (as of 2013-10-04):

Suggestion: If you have personal concerns over privacy, but still want to benefit from the private group, our best alternative suggestion is for you to create an alias Facebook account.  Set up an alternative e-mail address on your e-mail provider of choice and use this e-mail address ONLY for accessing this "dummy" profile.  Do not share this e-mail address with any friends or in any capacity.  Do not include any personal information when you set up your alternative Facebook account, and use this Facebook account only to monitor the group activities and to connect with other program members.  Set your Facebook account settings to the most restrictive privacy settings available.

However, if you have any doubts or concerns, you can always decline the Facebook group feature of your program.  It is an optional component and won't be used to deliver program content.

Optimizing Your Facebook Privacy Settings:

Step #1: Login to your personal Facebook account. http://www.Facebook.com.

Step #2: Look for the privacy settings area here:

Step #3: Adjust the individual settings as desired.  Go through each of the options and set your choices as you feel comfortable.  There are "custom" options if you want to limit your posts and content to only specific individuals.  Here is a sample of how I (Stacey Terry, program assistant) have set up my Facebook work profile:

Not only can you boost your vitality by following Dr. Ritamarie's programs, but you can also boost your income.

When you become an affiliate who promotes and shares news about our life-changing programs and products, you have the potential to earn income for each referral that becomes a sale.  Sign up and get started!

You can see how to do this on the Tour video above under the How do I navigate the website? (general tour) section.

To update your Name, Phone, Address, Email and Password:

• Go to  your My Account page by clicking on the My Account link on the top right of the page, or by clicking here
• Update the details that you want to change
• Click the orange Submit button

Then your details are updated.

To update your card on a Subscription, please email helpdesk@drritamarie.com  for a secure link to be emailed to you.

To delete or update a Debit/Credit Card on your account, please email helpdesk@drritamarie.com  for a secure link to be emailed to you.